The past 10 days, and it seems at least several to come have been a really annoying time for me. Apparently this changing weather has had a direct impact on my internet service. It sounded completely ridiculous the first time I heard the people at the cable company tell me this, but I cannot deny the evidence. When the weather starts getting cold my services start to systematically cut out, starting with the phone, then the internet, and finally my cable TV. Once they cut out, the service usually stays offline all night until the morning sun warms things back up again.
This is not the first time this has happened. Back when Hurricane Irene skirted the east coast, it began. It was a very frustrating two weeks. I kept calling the cable company over and over, and they wouldn’t believe my problem, because everytime they sent someone to my house, everything was working. Yet, every night, about 10:30 the services began to die, one by one. Finally they sent someone to adjust my signal and things seemed to be working again. When it started happening again, I was less than amused. That was just over a week ago. The only difference is, that this time, they actually sent someone to check on things when it was actually happening. For the first time, they believed what I was saying, that indeed the whole thing just dies for no reason. More than one person I talked to said this is a common problem when the weather starts to change. I don’t know much about cable technology so I’ll just have to take their word for it.
When it was all said and done, they scheduled for me to have all new lines dropped to my home. It’s been four days since I have had this set up and still I have seen no crews to fix this mess. Last night I came home from work, with an already rapidly decreasing temperature outside, to find that my cable services were already out, instead of the normal 8 or so they had been. Needless to say, my mood was immediately agitated. I once again called my cable service and tried to find out what the hell was going on. It seems like each time I get a new customer service person, they have a different story to tell me. This time the story I got, was that it could take up to a week from the scheduled date to get the crew working on my order. That day was Monday. So it could easily be up to sometime in the first week of December before I get my stuff fixed. This was a completely different story than my last representative told me; My lines should be dropped by Monday (was told to me last Friday).
With a string of cold days ahead in the forecast, this pretty much means I have no chance of any kind of net interaction for… who knows how many days to come. The prospect of that many days without the web, or seeing my friends in IRC is frankly, maddening. My only solace (and who knows if I wasn’t just lied to again) is that the last customer service rep. said she flagged my job to be expedited. I really hope that means that I will see someone working outside within the next 24 hours but I’m not going to hold my breath. I imagine it will just be sometime before next Monday, who knows. I swear, if TWC had some competition in my town I would be making a beeline to them. I have had about enough of dealing with their poor service. They can boast all the speed in the world but it doesn’t mean crap if I can’t even get service.
I can’t really do much else with my lack of services, so I have been digging up my RP logs and just working on my stories. At least I can get something accomplished in the wake of this annoyance. Still, I really miss my friends and the Loft…


